I am in Hawaii. I have had abysmal responses from Mazda and the store. I have own two Mazda CX-90 vehicles in under 12 months, both of which have suffered total failure attributed to the hybrid system, i-stop, and engine malfunction.
My first car malfunctioned at 19,200 miles, whereas my second vehicle failed at 18,620 miles.
This is intolerable! I have not received a loaner or been informed of the repair duration.
I am still awaiting contact from Mazda USA. I was informed that I am on a list for expedited treatment, although I have not received any updates so far.
I like the vehicle for its superior interior quality, exceptional fuel economy, and aesthetically pleasing design. I really miss my Mazda; nonetheless, this track record for build quality and dependability is unacceptable.
Mazda must own responsibility for its deficiencies.
As a very dissatisfied customer, I regret not purchasing a Hyundai or Kia at this juncture.
I never anticipated expressing that!
However, this is my current situation...
I was the foremost advocate for Mazda. Not to the same extent any more!