norbury.brook Posted February 28 Share Posted February 28 Greetings, everyone. Collected the vehicle yesterday; everything is OK, and I am enjoying the driving experience, with several aspects to navigate! Nonetheless, it presents a singular challenge... Initiate an outbound call, either by standard Bluetooth or via Android Auto, and the other party is unable to hear me? The volumes seem to be elevated in the menus, and the audio is transmitted clearly; nonetheless, it is characterised by a muffled quality, interspersed with brief moments of clarity lasting a second or two, before reverting to muffled sound. When I gently rotate my head, they are unable to hear me whatsoever. I suspect this is a microphone issue; but, I saw some comments about a software update on Command that individuals said may have created a problem. Does anybody have any solutions before I return to the dealership? Has anybody else had this issue and resolved it? Quote Link to comment Share on other sites More sharing options...
SD1too Posted February 28 Share Posted February 28 Consider attaching a hoover nozzle if it has apertures. May be obstructed by debris Quote Link to comment Share on other sites More sharing options...
norbury.brook Posted February 28 Author Share Posted February 28 I will attempt that; is it located near the sun visor? Is it a little circular one or is it located in the central light dome? Quote Link to comment Share on other sites More sharing options...
SD1too Posted February 28 Share Posted February 28 I am uncertain, but when I vacuumed both of my vehicles last year, I inadvertently discovered a significant amount of blue fluff emanating from a nearby air conditioning temperature sensor. I understand that this may not be equivalent to a microphone aperture, but for five minutes of effort, it is worth attempting. Quote Link to comment Share on other sites More sharing options...
norbury.brook Posted February 28 Author Share Posted February 28 I have examined the dome; it seems to be clear and pristine on all sides, with no obstructions present. Bottom I must use it as well. I will need to check for a removal video. Quote Link to comment Share on other sites More sharing options...
norbury.brook Posted February 28 Author Share Posted February 28 After receiving many suggestions and conversing with Mark at Command Online, he verified that the objects I was examining were, in fact, the microphones located in the headliner over the sun visors. Provided me with many troubleshooting recommendations to assist me in my endeavours. Exceptional service and counsel, since he could have simply said, "we cannot assist unless you are willing to visit," instead he generously invested time in addressing my enquiries! To access the rear of the microphone, remove the vanity mirror light, then apply pressure from both the front and back to elevate the little grille enough for fingernail insertion. Loosen the grill carefully and gradually, as it may detach and become irretrievable; ensure that your door is closed! Initially, inspect the grill for a rubber bung; extract it using a pin and pry it out from both sides. Clean it, then examine the grill for a tiny plastic filter and shake it out. Insert your finger into the rear of the microphone body, use your thumb to grip the front grill, and snap it back into place. Perform the same procedure on the passenger side. Test call, very clear once again. It is evident that a change has occurred, however this resolves the issue and restores proper functionality. I already adjusted the Transmission volume in the menu, and when testing it again during the call, it was accurate. Joyful days. Quote Link to comment Share on other sites More sharing options...
norbury.brook Posted February 28 Author Share Posted February 28 The update seems to have improved the situation; nonetheless, clarity remains inconsistent, which is annoying. Considering that the issue affects both sides, I believe a microphone replacement may not resolve the problem. Has no one else had this problem? Quote Link to comment Share on other sites More sharing options...
norbury.brook Posted February 28 Author Share Posted February 28 Proceeding to the second round: I acquired a second-hand, genuine microphone from eBay, which came yesterday. With the sun shining, I seized the opportunity to replace the microphone; however, the space is somewhat limited. Procedure: Detach the vanity light Sever Eliminate Gently remove the microphone cover by applying pressure from the rear to slightly detach it from the headliner, then detach the cover. As previously said, it will escape into the netherworld if given the opportunity, hence it should be covered. The microphone is secured with an exceptionally adhesive backing. I used a plastic trim remover to insert it slightly, while simultaneously placing two fingers into the aperture left by the vanity mirror and rolling upward from the base. Continue manipulating the tape/cover until the microphone detaches. It takes time, but it ultimately becomes available. Carefully extract the microphone via the aperture and unplug it. Ensure that you have detached the lid and the paper/filter component from the new microphone. Reinsert and secure it in the opening. Align it properly and use some of the adhesive if possible (I succeeded in tucking it below). Reattach the cover, reconnect, and reinstall the vanity light. Bob is your aunt or a similar relative. It seems that my problem may have been resolved, as two individuals have informed me that the call was "significantly improved." I am optimistic. I hope my instruction will assist others; it took around 25 minutes and cost £20 for the component, making it a worthwhile effort. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.