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Is it more advantageous to use a generic windscreen or an Original Equipment Manufacturer (OEM) windscreen?


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I initiated communication with the insurance provider Elephant, who then sent me to Autoglass. It has been determined that I would be required to remit a payment of £115 for the procurement of a non-branded windscreen.

I expressed my preference for an Original Equipment Manufacturer (OEM) certified Mercedes windscreen, emphasising the requirement for it to be stamped. In response, I was informed that I would need to contact my insurance provider, as the cost for obtaining an OEM windscreen would include an excess fee of £115, in addition to a fitting charge of £330.

The vehicle is equipped with rain-sensing wipers and auto lighting. Auto Glass, a company specialising in automotive glass services, has verified that they are capable of calibrating these features at the vehicle's location, eliminating the need for the owner to visit a Mercedes dealership.

I am optimistic about the possibility of persuading my insurance provider to include coverage for the Original Equipment Manufacturer (OEM) windscreen. However, I am rather sceptical about the likelihood of success given the advanced age of the car.

Should I choose for the standard windscreen or personally bear the further expenses for an Original Equipment Manufacturer (OEM) windscreen?

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Auto Glass installed a non-original equipment manufacturer (OEM) windscreen on our V220 vehicle. The calibration process was conducted comprehensively, resulting in overall functionality. However, a little issue persists as the system sometimes emits a slight creaking sound, which inadvertently triggers the dashcam while encountering infrequent instances of pothole impact.

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Greetings, I own a 2014 W212 E350 vehicle and had a windscreen replacement a few years ago. The insurance providers, namely Mercedes, whose policy is insured by Markerstudy, declined the installation of an original equipment manufacturer (OEM) Mercedes-branded windscreen. They stipulated that such a replacement would only be permitted for vehicles that are no more than 12 months old. I had procured the coverage from the aforementioned entity on the premise that they exclusively use authentic Mercedes components and authorised repairers, thereby prompting a little sense of dissatisfaction.

The calibration and installation of the screen were performed by the auto glass department at the Mercedes Brentford main dealership location. The repositioning of the wipers was not executed accurately, necessitating a visit to my residence for rectification. During the process of the second repair, the technicians inadvertently caused damage to the engine cover cowl located in the engine compartment. Fortunately, I was there to observe this incident. Subsequently, after a period of five months, the damaged engine cover cowl was eventually replaced by the technicians.

Upon observation, I have seen that the screen inside the vehicle becomes covered in ice during cooler nights of the year. This leads me to question if the seals were properly installed.

It is plausible that I may have encountered a stroke of misfortune; nonetheless, in the event that one opts for aftermarket products, it is important to exercise meticulous scrutiny once completion.

This contribution is expected to provide assistance.

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After engaging in many conversations with both my insurance provider, Elephant, and Autoglass, it has been determined that they have declined to assume responsibility for the expenses associated with replacing the windscreen of my MB car. This decision is based on the age of the vehicle and the supplementary costs included. According to their policy, they have indicated that they install generic/non-OEM windscreens.

I will need to thoroughly inspect all aspects of the car upon its retrieval.

In the winter season, it is common to see the formation of ice on the windscreen of vehicles. Additionally, I have encountered instances of condensation on another car. I express my desire for such occurrences to be avoided with the Mercedes vehicle.

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The windscreen installation was carried out by Autoglass, with the Fuyao brand being selected. The technician informed me that they have been increasingly using this brand as opposed to Pilkington, and that Fuyao windscreens are often installed in various German automobile models.

Thus far, the clarity of the windscreen is remarkable, perhaps because to its recent installation.

In addition to installing the windscreen, Autoglass also performed calibrations on the wipers and auto lights. It is anticipated that the performance of the windscreen will be comparable to that of the original equipment manufacturer (OEM) Mercedes screen.

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