I had consistently been loyal to the RAC and frequently endorsed them, but an incident this year irrevocably altered my perspective. In May, my 12-volt battery discharged completely. I succeeded in entering the vehicle, but that was the extent of my accomplishment—I was unable to secure it. I utilised the application to solicit assistance and received a notification indicating they will contact me once a patrol was located. After some time, I was informed that someone would attend to me in around four hours. Suboptimal, although I was at home rather than stranded. This occurred at approximately 11:30. At 12:45, I received another message indicating they were exceedingly busy and would need to reschedule for the following day, which meant my car would be unlocked on a public road throughout the night. I contacted them to elucidate the issue and was informed that they will assess the matter and respond within the hour. No one made a call. Upon my subsequent contact, they acknowledged the receipt of my call but indicated that no action had been taken.
In a state of despair, I resorted to Green Flag. They were unable to provide a specific time but indicated that assistance was available. At approximately 15:00, I received a message indicating that a technician will endeavour to come by 16:30. Thirty minutes later, I received a call from him indicating he would arrive in twenty minutes. He arrived punctually, and within ten minutes, my automobile was operational once more.