Flexfer Posted July 16, 2024 Share Posted July 16, 2024 Is there anybody familiar with the process of exporting service report PDFs from the My Mazda app on an iPhone? The PDFs are being downloaded into the phone, but I am unable to locate them in the filesystem. Additionally, it seems that the app does not provide an option to share or email the downloaded files. The only method I can extract them is by capturing a snapshot of the mobile phone screen, albeit this approach is not very enjoyable due to the papers being composed of many pages and the inability to use scrolling capture. Quote Link to comment Share on other sites More sharing options...
DMGRS Posted July 16, 2024 Share Posted July 16, 2024 The app was malfunctioning till recently. Previously, it would download without any issues, but subsequently, it ceased to do so. Upon clicking to download, the system indicates that the download process has begun, but then fails to complete. The downloaded file cannot be located anywhere on the mobile device. iPhone 15 Pro. I have attempted it on 10 separate occasions before to writing this essay. Regardless of the service report I choose, it failed to operate on the first 7 attempts. However, it has suddenly unexpectedly started functioning. Upon receiving notification of the download's completion, I proceed to display the file and have the option to send it via email. The item is not located anywhere on the phone. Quote Link to comment Share on other sites More sharing options...
nicebubby8 Posted July 16, 2024 Share Posted July 16, 2024 Currently, the functionality is operational. When you click on the download button, a notification will appear stating "download in progress." Please wait for a few seconds until the download is done. Afterward, you will be prompted with the option to open the handbook. Quote Link to comment Share on other sites More sharing options...
Flexfer Posted July 16, 2024 Author Share Posted July 16, 2024 Thank you for your replies. However, it remains ineffective for me. Quote Link to comment Share on other sites More sharing options...
EnchantedScribe Posted July 16, 2024 Share Posted July 16, 2024 I am also experiencing a lack of success. On my Android device, I am able to access the service history and start the download process. However, I am unable to locate the downloaded file on my phone or send it via email or print it. Therefore, it is essentially trapped inside the application. Quote Link to comment Share on other sites More sharing options...
EnchantedScribe Posted July 16, 2024 Share Posted July 16, 2024 Regrettably, the functionality is not compatible with my phone due to Android 14's limitation on accessing the data folder. In order to acquire access, it is necessary for me to download an application from a source other than the official one. It would be more convenient if the PDFs were directly put in the designated download location. Quote Link to comment Share on other sites More sharing options...
Gianni682 Posted July 16, 2024 Share Posted July 16, 2024 I installed a third-party application and it works well. Unfortunately, I am unable to provide you with the specific name of the application since I have changed my mobile device. However, I agree that it is quite impractical, particularly due to the absence of a built-in sharing functionality inside the application. Quote Link to comment Share on other sites More sharing options...
EnchantedScribe Posted July 16, 2024 Share Posted July 16, 2024 Indeed, I had Total Commander installed on my mobile device, which had the capability to do the desired task. Quote Link to comment Share on other sites More sharing options...
Flexfer Posted July 16, 2024 Author Share Posted July 16, 2024 I requested that my Mazda dealer provide the PDF to me. Thus, the issue is currently resolved. Quote Link to comment Share on other sites More sharing options...
Flexfer Posted July 16, 2024 Author Share Posted July 16, 2024 🫠Quote Link to comment Share on other sites More sharing options...
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