Is anybody else experiencing issues with DAB radio? Ineffective Dealer

[MDMH757]

Are there any other individuals experiencing difficulties with the awful DAB radio on their CX60?

My vehicle, registered in September 2023 and not one of the initial models without an aerial, has poor reception. It often loses signal for extended periods, has intermittent distortion, has low audio output, and sometimes abruptly switches to excessively loud and distorted sound. The DAB performance of other automobiles in the family is almost excellent, indicating that the issue is not related to the geographical location where I reside. I have verified that the firmware is up to date.

The dealer has been very inept.

They have been requested to investigate twice, but the most they can suggest is that the issue may be caused by my dashboard camera. However, they neglected to reconnect it until I saw it three weeks later, despite my first request for them to address the issue with the DAB. During my recent visit, they had the audacity to claim that the mere existence of dashcam cables may be causing disturbances, even when they are not connected to a power source. While the company is eager to profit from safety recall work, they seem to see my DAB issue as a mere inconvenience.

Does anybody know the appropriate contact at Mazda UK whom I may approach to explore other avenues for investigation?

[SD1too]

How is your dash cam connected, is it plugged into a 12V power socket or directly linked into a circuit?

[Needsnewtyres2]

Hello, I am still experiencing this problem. I just had my device inspected, and the technicians determined that it is related to dead spots. They were unable to explain why the device functioned well for four months before this issue arose, especially considering that I take the same route to work every day. Occasionally, the problem goes temporarily and then reappears with a totally different radio station. Dear ASH, I have installed my dashcam by connecting it directly to the fuse box using a piggyback connector (specifically, the Nextbase wiring kit). I have used the fuse recommended in the dashcam post for this purpose.

[honeycut_mazda5]

To convert to FM in areas where DAB coverage is unavailable, you may use the check boxes in the MZD connect system. Nevertheless, my system often fails to retain the selected check boxes, necessitating their repeated selection.

[honeycut_mazda5]

I discovered that in order to guarantee the system retains information, it is necessary to activate the FM option in all user profiles. This prevents the occurrence of radio signal loss in areas where there is no Digital Audio Broadcasting (DAB) coverage.

[MDMH757]

My setup is equipped with piggyback fuse holders (one for permanent live and one for switched live) that are directly connected to a power supply. The power supply is positioned deep in the passenger footwell, far away from any radio or antenna components.

The notion that the issue is due to dashcam is baseless - the DAB problem existed before to the installation of the camera.

[CelestialSeeker]

Mazda attributes responsibility to dash cameras for all occurrences. Regardless of whether the issue arose prior to the installation of a dashcam 🙂