Steering malfunction after bolt recall completion

[DreamCatcher88]

Greetings everyone, My wife's 2013 SD4 was recalled for the replacement of the steering screw around three weeks ago. After using the vehicle just three occasions for neighbourhood shopping, the power assistance malfunctioned just prior to entering a 70mph dual road. The car was brought to a Land Rover dealer, who has informed us that a new steering rack is required, and they would not cover the cost of the replacement.
My inquiry pertains to the fact that this vehicle was functioning well until the EPS bolts were replaced during the recall; it is peculiar that it has subsequently malfunctioned.
Do you have any suggestions for advancing this matter with the dealer?

[colinallcars]

I understand your exasperation. It may be mere chance that it broke after the EPS bolts were replaced; I suspect the issue lies in the absence of power steering, resulting in difficulty turning the wheels, rather than the clunky sounds often associated with a rack bolt failure.

My first course of action would be to contact LR customer services to elucidate that you have trouble-free ownership until the bolts were replaced, at which point this issue arose.

The service performed on your vehicle will be recorded in the system, and I presume you possess some kind of documentation upon completion of the task.

Best of luck.

[Rudy7831]

Resembles Kazblonde14's experience shared on the Main Message Centre recently.