I'm willing to guess that your Mazda dealer is using an outdated version of the Connect firmware as they seldom update it while servicing customers' cars.
Because of the car's antiquated firmware, Mazda dealer service is always reactive, but I'd rather take a proactive approach with Mazda Connect.
The files used are authentic and authorised by Mazda Motor Corporation Japan and supplied to their Mazda dealers. Yes, it is quite easy and will not cancel your new car warranty.
Things You'll Need to Upgrade Your Vehicles
MAZDA CONNECT, Generation 7.
1. A desktop computer running Windows 10 or Windows 11 Pro 64-bit.
A USB flash drive that has been formatted to FAT32 and has a capacity of 32, 64, or 128 gigabytes, as long as it has a USB C male port.
3. The Official Mazda Firmware Update File, which I will privately provide to you via a Mega Link, together with all the necessary instructions, for download.
You may use the translation feature in the upper right corner of most PC browsers, such as Google Chrome and Microsoft Edge.
Not only are these updates always free from me, safe and genuine Mazda, but there are a few of people in Europe who are charging for them. Be wary of downloading from unofficial YouTube links, since the advice there could be inaccurate or nonexistent.
I am here to guide you through this simple procedure.
Please be informed that it is not possible to change or swap entertainment systems. Doing so would be quite troublesome.
Warning: International syncing issues may occur with incompatible TCUc, CMUs, emergency SOS numbers, GPS, and navigation SD card maps.
Because Mazda systems are VIN-locked and cannot be transferred, this vehicle is only compatible with use within the country in which it was originally manufactured.
The 7th Generation Mazda Connect is standard on all Export CX-90s.
See above for a 7th generation Mazda home screen with white text on a black background.
The red choose icons appear on a black screen on older 6th generation Mazda home screens.
JOIN ME
Simply click on my ASH8 avatar, a pop-up will appear; from there, find the "+ FOLLOW" tab on the bottom left of the pop-up and click it to get fast alerts whenever I publish new content, such as bulletins or firmware updates.
This manual update file is specifically designed for CX-90s that were sold new in North America, such as the USA, Canada, and Mexico, starting from 2026 or 2027.
The newest official firmware update for Mazda vehicles is now available..
7023C1A-NA13-100??.kwi is valid just in North America.