Yes, we gave them the component numbers and asked that the broken one be replaced. Instead, they filled up the gas tank. The two components work together closely. It's impossible for STAR to overlook it. When I relayed the situation to another dealership's service staff, they were more than happy to double-check the STAR results.
I've had time to collect my thoughts. Simply said, it's quite annoying. That's ignoring a customer's request, skimping on STAR training, and working without permission.
This old garage is history now. In the past, I've received a phone call asking for my approval before any work was started. You can't just recharge someone's AC, assure them there are no problems, and then hand them a bill. In particular, please get in touch with me before beginning any work. It's not permitted, period. This is a guarantee made on their website to customers.
Sure, it won't leave you destitute. £200. The most costly fill-up in the world. The system wasn't totally dead or depleted. Their aim was off.
I finally gave up yesterday after many phone calls explaining the confusion and conflicting details. They disregarded obvious evidence of something being true. As a gesture of goodwill, they offered to run another diagnostic on the problem at no cost. To what end? The issue has been laid out for you. Even with the heat on, you failed to double-check the air conditioner. After much back-and-forth, I finally resolved to either handle the situation on my own or go elsewhere for a dealer. In any case, I have had enough of this particular support center. We used to have a hot customer service department. Always. Since the top talent departed, things have degenerated.